Status — track a request
Request status
Every submitted request gets a durable reference and a state — saved, notification pending, assigned, or resolved. "Saved" means stored, not necessarily read by a person yet.
Check the status of your request
Enter the reference from your receipt (it looks like
PW-2026-XXXXXX) and the email address you used. Both have to match the stored request exactly. This shows the saved status only — saved doesn't mean a person has read it yet.
No reference yet? Open a support request.