Support
Support for this learning surface runs through the request form below while the site is in its proposed stage. A few honest boundaries:
- No published support hours yet. Staffing and response commitments are pending owner approval (O07); we won't print hours we can't staff. Every request gets a real reference and an honest state; a human answer follows once support staffing is in place.
- Saved means saved. The receipt states distinguish "saved", "notification pending", "assigned" and "resolved". A saved request has been stored durably; it does not mean a human has read it yet. Keep your reference — you can check the state any time on the status page.
- Version context helps. The guides on this site are verified against source dmitriy718/tradeflows-pro@2e5540a (2025-12-16), per the stage-16 source audit of 2026-09-17. Mention the guide and step you were on, and whether app.tradeflows.net loaded for you.
- Security reports do not go in the general queue. If you believe you've found a vulnerability, say so in the subject line and keep details minimal — reports are routed to a restricted channel, and never include credentials or exploit material in the form.
- No credentials, ever. Not in this form, not anywhere on this site. The audited app has no account system, so nothing legitimate will ask.
- Product purchases and plans are not handled here. This site has no billing function; the product's offer (when one is approved) lives on tradeflows.net.
Open a support request
This form posts to the local intake service
(https://tradeflows.co, contract in docs/INTAKE.md). A
reference is shown only after your request is durably saved. Saved does
not mean a human has read it — staff notification is a separate state,
and in this stage it goes to a labeled dev file sink, not
to email. Helpful context: which guide or lab step you were following, and whether app.tradeflows.net loaded for you. Never include passwords, API keys or brokerage credentials.
Never paste passwords, API keys or other system credentials into this form. Access to your systems is arranged through a restricted process only after a signed scope.